mardi 15 janvier 2019

Manual solution Professionalism: Skills for Workplace Success (Subscription), 4th Edition for sale

Professionalism: Skills for Workplace Success (Subscription), 4th Edition

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  • Digital file of Professionalism: Skills for Workplace Success (Subscription), 4th Edition for sale

Category : Higher Education

Professionalism: Skills for Workplace Success (Subscription), 4th Edition by Lydia E. Anderson, Fresno City College Sandra B. Bolt, Fresno City College ZIP OR PDF for sale 

***THIS IS NOT THE ACTUAL BOOK. YOU ARE BUYING the Test Bank in e-version of the following book***

Table of Contents

Brief Table of Contents

SELF-MANAGEMENT

1. Attitude, Goal Setting, and Life Management

2. Personal Financial Management

3. Time and Stress Management and Organization Skills

4. Etiquette/Dress


WORKPLACE BASICS

5. Ethics, Politics, and Diversity

6. Accountability and Workplace Relationships

7. Quality Organizations and Service

8. Human Resources and Policies


RELATIONSHIPS

9. Communication

10. Electronic Communications

11. Motivation, Leadership, and Teams

12. Conflict and Negotiation


CAREER PLANNING TOOLS

13. Job Search Skills

14. Résumé Package

15. Interview Techniques

16. Career Changes


Expanded Table of Contents

SELF-MANAGEMENT

Chapter 1 Attitude, Goal Setting, and Life Management

All About You

Personality and Values

Attitude

Self-Efficacy and Its Influences

Dealing with Negative Baggage

Locus of Control

Learning Styles

Importance and Influences of Personal Goal Setting

How to Set Goals

Creating a Life Plan

Priorities

Your Personal Handbook


Chapter 2 Personal Financial Management

Financial Management

Personal Finances Affect Work Performance

Money Management

Personal Budgeting

Debt Management

Student Loans

Wise Use of Credit

Credit Reports

Savings and Investments

Identity Theft

Additional Financial Matters

Credit and Fraud Resources


Chapter 3 Time and Stress Management and Organization Skills

The Impact of Stress on Performance

Types of Stress

Dealing with Stress

Time Management

Organizing and Performance


Chapter 4 Etiquette/Dress

Executive Presence

Influences of Appearance

Casual Workdays and Special Events

Tips from Head to Toe

Jewelry, Body Piercing, and Tattoos

Business Etiquette

Handshakes

Introductions and Business Networking

Appointments

Dining

Other Etiquette Basics


WORKPLACE BASICS

Chapter 5 Ethics, Politics, and Diversity

Ethics, Politics, and Diversity at Work

Ethics Defined

Values, Conflicts, and Confidentiality

Making Ethical Choices

Workplace Power

Increasing Your Power Bases

Workplace Politics and Reciprocity

When Others Are Not Ethical

Common Ethical Issues

Diversity Basics

Legal Protection from Discrimination

Stereotypes and Prejudice

Cultural Differences


Chapter 6 Accountability and Workplace Relationships

Accountability and Empowerment

Personal Accountability

Workplace Relationships

Executives/Senior Officials

Boss Styles

Colleagues

Others Within the Organization

When Relationships Turn Negative

Dating at Work

Socializing

Shared Work Areas

Breaks and the Break Room

Miscellaneous Workplace Issues


Chapter 7 Quality Organizations and Service

Productivity in a Quality-Focused Workplace

Lines of Authority

Quality and the Company

Creativity and Innovation

Excellent Customer Service Defined

The Impact of Customer Service

The Difficult Customer


Chapter 8 Human Resources and Policies

Human Resource Department

Employee Orientation

Employee Handbook

Employment-at-Will and Right to Revise

Employment Status

Performance Evaluations

Benefits

Open-Door Policy

Unions


RELATIONSHIPS

Chapter 9 Communication

Communication at Work

Workplace Communication and Its Channels

The Communication Process

Verbal Communication and Listening

Non-Verbal Communication

Written Communication

Business Letters

Business Memos

Handwritten Notes

Documentation

Presentations

Slang and Foul Language

Potentially Offensive Names

Not Always About You


Chapter 10 Electronic Communications

Electronic Communications at Work

Telecommunication Basics

Business E-mails

Writing E-mail Messages

Portable Devices and Texting

Phone Etiquette

Social Media Tools

Video and Teleconferencing


Chapter 11 Motivation, Leadership, and Teams

A Foundation for Performance

Motivation

Leadership

Becoming a Leader

Teams and Performance

Characteristics of an Effective Team Member

Meetings

Team Presentations


Chapter 12 Conflict and Negotiation

Conflict

Resolving Conflict

Conflict Management and Negotiation Harassment

Workplace Bullies

Know Your Rights

Resolving Conflict at Work

Resolving Conflict Under a Union Agreement

Workplace Violence

Agree to Disagree


CAREER PLANNING TOOLS

Chapter 13 Job Search Skills

The Job Search

Choosing the Right Career

Industry Research

The Targeted Job Search

Online Identity

Job Search Portfolio

Employment Applications

Personal References and Recommendations

Sources of Job Leads

Professional Networking

Protecting Your Privacy

Keeping the Right Attitude


Chapter 14 Résumé Package

Building Your Résumé Package

Step One: Gathering Information

Step Two: Creating an Information Heading and Utilizing Proper Layout

Step Three: Writing a Skills Summary or Personal Profile

Step Four: Inserting Skills, Accomplishments, and Experience

Step Five: Reviewing the Completed Résumé

Sharing Your Résumé

Cover Letters

Tailoring Your Résumé and Cover Letter

Tips for Special Circumstances


Chapter 15 Interview Techniques

The Interview

The Invitation to Interview

Company-Specific Research

The Personal Commercial

The Interview Portfolio

Practice Interview Questions

Pre-Interview Preparation

The Interview Process

Interview Day

Traditional Face-to-Face Interview

Interview Methods and Types of Interview Questions

Phone and Other Technology-Based Interviews

Discrimination and Employee Rights

Special Circumstances and Tough Questions

Closing the Interview

After the Interview

Salary Negotiation

Pre-Employment Tests, Screenings, and Medical Exams

When You Are Not Offered the Job


Chapter 16 Career Changes

Career Changes

Training and Development

Continual Learning

Changes in Employment Status

New Job Searches

Promotions

Voluntary Terminations

Involuntary Terminations

Other Moves Within an Organization

Entrepreneurship

Career Success

Manual solution Professionalism: Skills for Workplace Success (Subscription), 4th Edition for sale , Professionalism: Skills for Workplace Success (Subscription), 4th Edition for sale , Professionalism: Skills for Workplace Success (Subscription), 4th Edition pdf for sale , Lydia E. Anderson, Fresno City College Sandra B. Bolt, Fresno City College

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