lundi 22 octobre 2018

Manual solution Customer Service Skills for Success 6th Edition for sale

Customer Service Skills for Success 6th Edition

30.00$ - DOWNLOAD

  • Digital File Direct & Fast Download ( Bank Exam ZIP & PDF) only for 30.00$
  • All chapters are included in the test Bank Exam
  • Free samples included once needed (ZIP & PDF)
  • Multiple payment options (Paypal , Credit Card)  - NO account Required
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  • Digital file of Customer Service Skills for Success 6th Edition for sale

Category : Business

Customer Service Skills for Success 6th Edition by Robert W.Lucas ZIP OR PDF for sale 

***THIS IS NOT THE ACTUAL BOOK. YOU ARE BUYING the Test Bank in e-version of the following book***

Table of Contents:

Chapter 1: The Customer Service Profession
Chapter 2: Contributing to the Service Culture
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening Skills
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Service Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer Loyalty

Product Details:

Language: English
ISBN-10: 0073545465
ISBN-13: 978-0073545462
ISBN-13: 9780073545462

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