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- Digital file of Customer Service Skills for Success 6th Edition for sale
Category : Business
***THIS IS NOT THE ACTUAL BOOK. YOU ARE BUYING the Test Bank in e-version of the following book***
Chapter 1: The Customer Service Profession Language: EnglishTable of Contents:
Chapter 2: Contributing to the Service Culture
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening Skills
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Service Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer LoyaltyProduct Details:
ISBN-10: 0073545465
ISBN-13: 978-0073545462
ISBN-13: 9780073545462
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